Frequently Asked Questions (FAQs)

1. Do I need an account to place an order?

No, checkout as a guest is available. Creating an account allows easier order tracking and faster checkout.

2. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express, Discover) and PayPal.

3. Is my payment information secure?

Yes. All transactions are protected with SSL encryption, and we never store complete credit card details on our servers.

4. Will I be charged foreign transaction fees or exchange rates?

All orders are processed in EUR. Your bank may apply exchange fees depending on your card issuer.

5. How do I set my shipping address?

Please use English letters only. Avoid special characters not supported by international carriers.

6. Can I change my shipping address after ordering?

Address changes are possible only before the order is processed. Once shipped, we cannot modify delivery details.

7. How long does shipping take?

Standard delivery averages 7–12 business days, depending on your region.

8. I received only part of my order—what should I do?

Email us immediately with your order number. Some items may ship separately.